Versand

SHIPPING POLICY

Last updated: March 1, 2026

ARTICLE 1 — INTRODUCTION AND SCOPE

This Shipping Policy (hereinafter referred to as "the Policy") is established by CONDOR LAB LIMITED, a company incorporated under the laws of Hong Kong, registered under number 79854301, with its registered office at RM03, 24/F, Ho King Commercial Centre, 2-16 Fayuen Street, Mong Kok, Hong Kong (hereinafter referred to as "the Company", "we" or "CONDOR LAB").

This Policy defines in a transparent, comprehensive and enforceable manner the terms and conditions of dispatch, shipment and delivery of the products sold through the e-commerce platform accessible at https://www.georgemilton.store/ (hereinafter "the Website"), dedicated to the retail sale of premium and luxury rugs and high-end interior decoration items.

CONDOR LAB LIMITED commits to organising the dispatch of all orders with the utmost diligence, through carefully selected and reputable logistics partners, and to guaranteeing individualised and secure tracking for each shipment. By validating an order on the Website, the Customer fully and unreservedly accepts the provisions of this Shipping Policy.

Guaranteed maximum delivery time: 10 business days from payment confirmation.

ARTICLE 2 — GEOGRAPHICAL COVERAGE

2.1 — European Union

CONDOR LAB LIMITED delivers to all Member States of the European Union, including France, Germany, Spain, Italy, Belgium, the Netherlands, Portugal, Finland, Sweden, Poland, Denmark, Ireland, Austria, Luxembourg, Greece, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Cyprus and Malta.

France constitutes the Company's primary geographical zone, where the majority of its commercial activity is concentrated.

2.2 — United Kingdom and Rest of Europe

Delivery is also available throughout the entire territory of the United Kingdom, including Northern Ireland, as well as to non-EU European countries, subject to the applicable customs and regulatory conditions in each territory.

2.3 — North America

Deliveries to Canada and the United States are fully covered, including remote states and territories such as Alaska, Hawaii, US overseas territories, Yukon, the Northwest Territories and Nunavut.

2.4 — Additional International Destinations

Subject to logistical feasibility at the time of ordering, deliveries may also be arranged to the following countries:

Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain;

Asia: Japan, South Korea, Singapore, Hong Kong, Taiwan;

Oceania: Australia, New Zealand;

Latin America: Mexico, Brazil, Argentina, Chile, Colombia.

CONDOR LAB LIMITED reserves the right to temporarily or permanently exclude certain destinations due to customs, health, security or logistical restrictions. Customers are invited to contact customer service at contact@georgemilton.store to verify delivery availability to a destination not listed above.

ARTICLE 3 — DELIVERY TIMEFRAMES

All delivery timeframes are calculated from the business day following payment confirmation. Saturdays, Sundays and public holidays are not counted. Orders placed before 12:00 PM on a business day are processed the same day; orders received after 12:00 PM or on a non-business day are processed the next business day.

Delivery Zone	Estimated Timeframe
France (mainland)	3 to 5 business days
France (overseas territories)	5 to 8 business days
Belgium, Germany, Netherlands, Spain, Italy	4 to 7 business days
Rest of the European Union	5 to 8 business days
United Kingdom	5 to 8 business days
United States and Canada	5 to 10 business days
Middle East and Asia	7 to 10 business days
Oceania	7 to 10 business days
Latin America	8 to 10 business days

Under no circumstances shall the total delivery period exceed ten (10) business days from the date of payment confirmation, regardless of the destination zone, except in cases of force majeure, customs delays or exceptional and unforeseeable logistical circumstances duly communicated to the Customer.

These timeframes may be affected by circumstances beyond CONDOR LAB LIMITED's control, including extreme weather conditions, periods of high logistical activity (end-of-year festivities, Black Friday, sales periods), local public holidays in the country of origin or destination, or any event constituting force majeure within the meaning of Article 1218 of the French Civil Code.

ARTICLE 4 — FREE SHIPPING

Delivery is offered free of charge on all orders, with no minimum purchase requirement, regardless of the destination zone and the dimensions or weight of the product ordered. No delivery surcharge shall be applied at checkout for any order placed on the Website.

ARTICLE 5 — LOGISTICS PARTNERS AND CARRIERS

CONDOR LAB LIMITED carefully selects its logistics partners based on the delivery destination, the required service level, traceability requirements and the specific dispatch conditions of each geographical zone. Given the premium and bulky nature of the products sold — luxury rugs which may present significant dimensions and weight — particular attention is paid to the selection of carriers capable of handling such items with the care and professionalism they require.

CONDOR LAB LIMITED reserves the right to modify its carrier partners at any time, without prior notice, provided that such modification does not affect the delivery time and quality of service commitments made to the Customer.

ARTICLE 6 — ORDER TRACKING

Every order dispatched by CONDOR LAB LIMITED is subject to individualised tracking. A unique tracking number is systematically generated at the time of dispatch and sent to the Customer by electronic means at the email address provided when placing the order.

The Customer is invited to use this tracking number to monitor the real-time progress of their delivery directly on the relevant carrier's website. Should the Customer not receive the dispatch confirmation email and tracking number within two (2) to three (3) business days following order confirmation, they are advised to check their spam folder and, if necessary, contact customer service at: contact@georgemilton.store.

ARTICLE 7 — DELIVERY FAILURES AND DELAYS

7.1 — Common Causes of Delay

The main factors likely to cause a delivery delay beyond the communicated indicative timeframes are as follows:

Retention of the parcel by the customs authorities of the destination country for inspection or regulatory control purposes;

Extreme weather conditions affecting air, maritime or land transport networks;

Periods of logistical overload, particularly during the end-of-year festive period, sales or major commercial events;

Local public holidays in the country of dispatch or destination affecting parcel processing times;

Any circumstance constituting force majeure within the meaning of Article 1218 of the French Civil Code.

In the event that the guaranteed maximum delivery period of ten (10) business days is exceeded, the Customer is invited to immediately contact the customer service of CONDOR LAB LIMITED at contact@georgemilton.store, providing their order number and tracking number, so that an investigation may be promptly initiated with the relevant carrier.

7.2 — Absence at Time of Delivery

In the event of the Customer's absence at the time of the delivery attempt:

A delivery notice shall be left by the carrier, detailing the available collection options (redelivery attempt or collection from a designated pick-up point);

The carrier shall make a maximum of three (3) delivery attempts. Beyond this number of unsuccessful attempts, the parcel shall automatically be returned to the sender;

In the event of the parcel being returned to the sender due to prolonged absence or non-collection by the Customer, reshipment costs at the applicable carrier rate may be charged to the Customer.

ARTICLE 8 — DELIVERY INCIDENTS

8.1 — Product Received Damaged

Given the premium nature and significant value of the products sold on the Website, in the event that the Customer receives a parcel showing obvious and external signs of deterioration, it is strongly advised to:

Refuse acceptance of the parcel and request its return to the sender, explicitly expressing reservations to the carrier at the time of the delivery attempt;

Should the damaged parcel nevertheless be accepted, submit within a maximum period of forty-eight (48) hours following receipt, clear, sharp and detailed photographs of both the damaged parcel and the damaged product to: contact@georgemilton.store, accompanied by the corresponding order number.

Following verification of the submitted evidence and confirmation of transit damage, CONDOR LAB LIMITED shall offer the Customer, at their exclusive choice, a free replacement of the damaged product or a full refund of the order, under the conditions defined in the Return and Refund Policy.

8.2 — Lost or Blocked Parcel

In the event that, upon expiry of a period of fifteen (15) business days from the confirmed dispatch date, the order has still not been received by the Customer and no tracking update has been recorded for more than ten (10) business days, the Customer is invited to:

Immediately contact the customer service of CONDOR LAB LIMITED at contact@georgemilton.store, specifying their order number and tracking number;

An official logistics investigation shall be opened without delay with the relevant carrier partner.

Should the parcel be officially declared lost by the carrier following the investigation, CONDOR LAB LIMITED commits to offering the Customer, at their exclusive choice, a reshipment of the ordered product(s) or a full refund of the order amount including originally paid delivery costs.

ARTICLE 9 — CUSTOMS CLEARANCE AND IMPORT DUTIES

9.1 — Customer's Customs Responsibility

For deliveries to countries outside the European Union, the ordered products may be subject to customs duties, import taxes, local value added tax and other mandatory levies, set and collected by the customs and tax authorities of the destination country in accordance with applicable local regulations.

It is expressly stipulated that these customs duties and import taxes:

Are in no way included in the purchase price displayed on the Website or in any delivery costs paid by the Customer upon order validation;

Are exclusively and entirely the personal responsibility of the Customer recipient;

Are collected directly by local customs authorities or by the carrier on their behalf, and are independent of the will and control of CONDOR LAB LIMITED.

9.2 — Prior Recommendation

Any Customer residing outside the European Union is strongly advised to contact the relevant customs authorities in their country of residence prior to placing an order, in order to ascertain the duties and import taxes that may apply to the ordered products. CONDOR LAB LIMITED shall not be held liable for any customs refusal, customs seizure or additional cost resulting from the application of the customs regulations of the destination country.

ARTICLE 10 — CUSTOMER OBLIGATIONS

In the context of the commercial relationship and the delivery of orders, the Customer expressly undertakes to:

Provide upon placing their order a complete, exact and valid delivery address, including all information necessary for parcel routing (street number, building, floor, access code, postcode, city, country);

Personally ensure proper receipt of the parcel at the indicated delivery address, or arrange its collection without undue delay in the event of a delivery notice being left;

Promptly settle, where applicable, all customs duties and import taxes applicable in their country of residence;

Promptly notify the customer service of CONDOR LAB LIMITED of any incident occurring during delivery.

In the event of an error in the delivery address provided by the Customer, unjustified non-collection of the parcel within the timeframe set by the carrier, or unjustified refusal to accept the parcel, CONDOR LAB LIMITED reserves the right to charge the Customer the return costs actually incurred as well as any applicable reshipment costs.

ARTICLE 11 — GOVERNING LAW AND DISPUTE RESOLUTION

This Shipping Policy is governed, for Customers residing within the European Union, by the mandatory provisions of the French Consumer Code and Directive 2011/83/EU on consumer rights, notably its articles relating to delivery timeframes and conditions.

In the event of a dispute relating to the application of this Policy, the Customer is invited to first contact the customer service of CONDOR LAB LIMITED at contact@georgemilton.store. Should amicable resolution fail, Consumer Customers residing in France have the right to resort to a consumer mediator, pursuant to Article L. 612-1 of the French Consumer Code. For cross-border disputes within the European Union, the Online Dispute Resolution (ODR) platform is accessible at: https://ec.europa.eu/consumers/odr.

ARTICLE 12 — CONTACT AND ASSISTANCE

For any question relating to delivery, order tracking or the management of a transport incident, the Customer may contact the customer service of CONDOR LAB LIMITED:

Email: contact@georgemilton.store

Website: https://www.georgemilton.store/

Availability: 7 days a week, 9am to 6pm (GMT+1)

LEGAL INFORMATION

Company: CONDOR LAB LIMITED

Registration number: 79854301

Registered office: RM03, 24/F, Ho King Commercial Centre, 2-16 Fayuen Street, Mong Kok, Hong Kong